Professional Service Call Management

EMSAR uses proprietary software to quickly and effi ciently dispatch client work requests to our fi eld technicians via a single point of contact. One call or email to our central dispatch center is all that is required to initiate a service request. Our dispatch center then identifies the appropriate service center and communicates your needs to the field service technician via our Service-Vision system.

All details of the services performed are entered into our system to allow for reporting that will meet your
needs and the needs of the FDA where required. Our clients have full visibility into the system via a web interface to monitor service call status and service activity. In addition, each client is assigned an account specialist with primary responsibility for your account.

Many of our dispatchers have field repair experience. This experience allows them to accurately critique the service report data to insure the appropriate information is gathered and reported. It also minimizes the risk of costly billing errors.