EMSAR Part Repair / Replacement

EMSAR Part Repair & Replacement

1.0 SCOPE OF MAINTENANCE SERVICES

• Preventative Maintenance (PM and/or Calibration)
• Equipment Tune-Up
• Equipment Evaluation
• Usage Evaluation/Training
• Equipment Reports.

If the equipment is not available or onsite during the scheduled PM service, additional travel and/or labor will be invoiced upon the repeat or rescheduled visit. Additional repairs needed during the scheduled PM service will be quoted and invoiced for labor plus parts. All parts will be billed quoted and billed separately.

On-Demand Pricing (2 services/year + parts)

Quality System Requirements

The customer must provide EMSAR with copies of any applicable procedures and/or special requirements/specifications pertaining to the requested services prior to scheduling. Additional tasks or requests not noted on the initial service request or that deviates from EMSAR’s standard service procedures may be permitted, however additional fees could apply. Service Quote pricing assumes that the units requested for services are located at, and accessible at the address indicated by the customer and time scheduled upon the

EMSAR Field Service Engineer arrival. Equipment must be in a state to allow evaluation, function testing, and/or diagnosis to occur. Pricing is reflective of one onsite visit.

Professional Standards and Warranty

Contractor shall adhere to all the laws and professional and ethical standards and shall perform Contractor Services in a manner consistent with, federal, state, and local laws and regulations applicable to Contractor. Any defective Contractor Services, which defect is solely caused by Contractor, will be re-performed by Contractor at Contractor’s cost. In the event that a piece of equipment serviced by Contractor malfunctions or is otherwise in need of further service within thirty (30) days of the initial work by Contractor (and such malfunction or defect is not solely caused by Contractor), Contractor agrees to provide a one-time follow-up repair, at no additional cost to Client, to attempt to remedy such malfunction or defect.

Cancellation Policy

Client acknowledges that once Contractor Services have been scheduled with Contractor, Contractor shall expend significant time and effort in coordinating and appropriately staffing such services. Considering such expended time and effort, in the event that Client or any of Client’s customers cancels or reschedules a scheduled service with less than three business days’ notice to Contractor, Client will be charged a $500 cancellation fee.

Client Billing Information