Call Center

When mission-critical and life-saving equipment is at hand, there is no room for error. EMSAR is acutely aware of this, which is why, in addition to providing best-in-class services and topnotch field techs, we offer our clients support through a 24/7 call center. Do your customers have an issue? They can give us a call and our trained personnel will be ready with key information and a game plan.

Responsive and proactive professional support through the EMSAR call center gives your customers access to live and fully-trained agents providing immediate responses to questions and dispatching service incidents to the proper field support staff. Our call center agents have all the technology necessary to offer first-level assistance to your customers. You can create a Call Center that’s available to your customers with a minimum cost.

There is no need to establish your own staff, buy your own equipment and worry about telephone service reliability. We’ll take care of all that for you. You just need to provide us with the applicable information and the key indicators of situations that call for more in-depth resolution assistance and we take it from there. This enables you to eliminate call center staffing, training and management investments. We are also transparent to your customers—we are your call center.

Features Include:

• Live call dispatchers
• Ability to forward your calls to the toll-free number we provide you when you need us to answer and un-forward when you don’t
• Callers are greeted in your company name by a courteous and helpful voice
• Our call dispatchers can live transfer calls to you, or messages can be taken and sent instantly via email
• With our Remote Technical Support option, calls can be transferred to on-call field service engineers available to provide remote support and telephone problem resolution
• Remote Technical Support

Our support professionals use ingenuity and resourcefulness to solve complex problems to get your customers problems resolved fast. Our knowledgeable, trained support professionals are dedicated to learning how your products work and function inside and out enabling them to provide quick, thorough assistance to your customers.