Service Call Dispatching

EMSAR uses customized software to quickly and efficiently dispatch client work requests to our field technicians via a single point of contact. One call or email to our central dispatch center is all that is required to initiate a service request. Our dispatch center then identifies the appropriate service coordinator and communicates your needs to the field service technician via our service call management system.

All details of the services performed are entered into our system to allow for reporting that will meet your needs and the needs of the FDA where required. Our clients have full visibility into the system via a web interface to monitor service call status and service activity. In addition, each client is assigned an account specialist with primary responsibility for your account.

Many of our dispatchers have field repair experience. This experience allows them to accurately critique the service report data to ensure the appropriate information is gathered and reported.